I am trying to prolong my Warpack account but it keeps telling me that Paypal isn't working ....are Paypal payments still accepted ???? Please respond
Thank you
then i will wait and see here be4 i use it
Have tried with two different accounts but getting a 'merchant' error...I have sent a message to Sherman ...please reply...
Thank you
To me this is already addressed this problem. I have connected to the client computer through teamviewer, opened Google Chrome, visited the site warpack.net, pressed to extend the key pressed on to pay via PayPal and I spread to the payment site PayPal.
Prior to this, the user tried to use Internet Explorer. Apparently, Internet Explorer need to clear the cache and cookies.
NOT WORKING
We're sorry, but we can't send your payment right now
Return to merchant and try a different payment method
We are not able to process your payment using your PayPal account at this time. Please return to the merchant's website and try using a different payment method (if available).
I am using Chrome and tried clearing the cache
Цитата: taffytime от 18.04.2015 22:40:27
I am using Chrome and tried clearing the cache
Then a detailed description of the sequence of actions, preferably with screenshots. What and how you hit and how it looks.
We need to understand what exactly you have a problem.
When I try to process the payment it states:-
NOT WORKING
We're sorry, but we can't send your payment right now
Return to merchant and try a different payment method
We are not able to process your payment using your PayPal account at this time. Please return to the merchant's website and try using a different payment method (if available).
Modify message
Can you please send us a paypal request direct ?
File attached - my warpack has now expired !!! Please send me a Paypal request direct so that I can try that way to pay !!!~
That's what advises PayPal with a similar issue.
ЦитироватьIf your payment has been blocked you can:
- Clear your cache and cookies or try a different web browser
- Attempt to make the payment from a different card
- Attempt to make the payment at a different time
- Ensure that you are making your payment from your country of residence. If possible attempt to complete the payment from your home computer or the computer you most frequently use to access your PayPal account.
The first tip helps in 99% of cases.
Tried all of the above but it did not work
setup teamviewer. run it and send me id and password from it
We have tried :-
1. Two different Paypal accounts
2. Different web browsers
3. Different Credit Cards
4. Different Computers
5. Clearing cache
6. Asking for a new key rather than prologating
Nothing is working
What is teamviewer ?
Sorry I am not happy to allow you access to my personal PC
Sorry I am not happy to allow you access remotely to my PC...why will you not send me a direct paypal request ???
And in the meantime please prolongate my account until you sort this out - I have been a paying customer for 2 years !!
Цитата: taffytime от 19.04.2015 16:48:52
Sorry I am not happy to allow you access remotely to my PC...why will you not send me a direct paypal request ???
if you are not able to open paypal site through button press on site - why you think that you can open direct link?
Because nothing else is working and there may be a way to make this work if you are originating a payment request to me ....I am trying to work with you here ....please lets try this as its easy to do and may work...
Thank you
sorry, but my paypal link not open by your browser, because it is use cookies.
So lets try by you sending me a direct paypal request !!!! Why is this so difficult ?????????????????
Or advise re the address for me to try and send a payment - please try and think creatively on how we can fix this ....this is really bad for a well established customer - and AGAIn I ask you to prologate / extend my account for a few days until you resolve this !
Цитата: taffytime от 19.04.2015 17:48:46
So lets try by you sending me a direct paypal request !!!! Why is this so difficult ?????????????????
Payment mechanisms we have automated. For the sake of you, no one will deal with what is handmade. We are not guilty, that you can use only so stupid payment system like PayPal, with its security policy and bugs.
You explained what the problem is and how to solve it. Can manually search through Google the answer, by driving into the search - "Return to merchant and try a different payment method"
Great customer service ! I have used Google , I have tried all ways to fix this - with respect your isssues are with Paypal , not with me.....obviously you dont care to keep a customer who has paid for 2 years and cannot even be bothered to try and help by sending either a direct payment request AND not even prolongating my account for a few days while you try and figure this out.....very surprised and dissappointed ...you will obviously have more of these issues occuring but will lose many customers in the meantime
Цитата: taffytime от 19.04.2015 18:24:56
Great customer service ! I have used Google , I have tried all ways to fix this - with respect your isssues are with Paypal , not with me.....obviously you dont care to keep a customer who has paid for 2 years and cannot even be bothered to try and help by sending either a direct payment request AND not even prolongating my account for a few days while you try and figure this out.....very surprised and dissappointed ...you will obviously have more of these issues occuring but will lose many customers in the meantime
The problem is not related to us, the problem is related to your account in PayPal and with the payment system PayPal. I see no reason that would be in something we have to blame.
You are offered a way to give an opportunity to connect to your computer, clean the cookies in the browser and make the payment, so if you yourself can not do this. You refused - Your right, but then their charges relate primarily to themselves, because you have refused to solve the problem.
Please contact technical support PayPal and through it try to solve the problem.
у меня пайпал работает ,пусть попробует с другой картой чтоли
Цитата: facecommer от 19.04.2015 19:00:24
у меня пайпал работает ,пусть попробует с другой картой чтоли
Дык в том то и дело, что платежи то идут. На протяжении двух этих дней, пока этот человек страдает...
I am not 'refusing' to clear cookies etc - it does not make any difference ! I have contacted Paypal, who advise the issue is the way that you have your Paypal system set up...
Paypal observed my account when I again tried to make payment - including getting me again to clear cache and cookies - they confirmed that the issue is not on my account , but is on your end ...I asked the representative to send me an email to confirm our conversation :-
Thank you for contacting PayPal Customer Support. My name is Saul and I am happy to assist you.
I am sending this email to confirm that after reviewing your PayPal account, I was able to determine that your recent attempt for make a $12 purchase to warpack.net. was not being failing to any issue on your PayPal account and I do recommend that the merchant call us to see if this can be resolved on that end.
Thank you for being part of the PayPal community.
Sincerely,
Saul
PayPal Customer Solutions Support Specialist
PayPal, an eBay Company
Цитата: taffytime от 19.04.2015 20:59:05
I am not 'refusing' to clear cookies etc - it does not make any difference ! I have contacted Paypal, who advise the issue is the way that you have your Paypal system set up...
We also got in touch with PayPal put your screenshot and are now waiting for a reply from them.
Thank you - hopefully we can solve this between us - otherwise this could become a major issue for you
So what news ? Is this isssue fixed ?
Its on your end Sherman, I have had this problem for a few days now and still cant get it to work. I used both IE and chrome on 3 devices and still get the same message as taffytime.
So this is what I have done so far. I made a new warpack account and now I can get in to my paypal account but only from my cell phone. But now when I select where the money is to come from and click Pay I get this
This payment cannot be completed and your account has not been charged. Please contact your merchant for more information.
I have tried my paypal balance and tried taking it from my back account. I will call paypal tomorrow.
Ok sorry about all the post but I just talked to Paypal. They say the 12.00 is not going through because its a high risk transaction. I told them I have made payments to you guys before and they said its a high risk now and it doesn't tell them why. So its not our PC's its Paypal blocking it. You guys might want to call them and ask why its being blocked.
taffytime, according to your problem tech support PayPal said that you have business account, and we can only accept payment from individuals.
nickjones, you probably have the same problem.
Sherman
I have tried 3 computers from home, 4 computers from work and an air gap machine that has never before been connected to the internet with no cookies. Nothing worked.
Between myself, both my brothers and 3 people I work with that's a total of 21 computers in 3 different countries that cannot now make a payment who could a month ago.
It is impossible that all of those computers and those here in the forum developed the exact same problem at the exact same time. I tried explorer, chrome and then installed 3 additional
browsers on 2 computers here at home and all the same problem. However I can easily buy gold and premium time on WOT with the exact same card and number. My computer works with paypal, my account is ok and I just finished using paypal to buy WOT gold and pay for 2 ebay items but when I try you again same problem.
Honestly it is a bit annoying for me but since you are the one who is losing money and we can't pay you it is a bigger problem for you.
Have you received any money in the last 24 hours via paypal and it is the usual amount? I have emailed paypal and they replied all was ok on all my payments and the log indicated that I had 33 attempts to your account and that they were rejected or could not establish a secure link with you and she did not know which problem it was but my other transactions the last 2 days were fine.
Then I called customer service, Same story, their log file clearly indicates a "handshake" issue between paypal and your end and a high amount of failures and she was opening a trouble ticket to have it looked into.
Not mush else to say except I hope it's fixed soon.
Oh, I forgot to mention I have a personal paypal acct, I loaded some money in my second paypal and my wifes, no luck that way either.
I would like to pay, but I now do not know how.
Everyone who posted in this topic, please write the country in which you reside.
Sherman
I am in the USA, one brother in Canada and another stationed in Puerto Rico none of us can pay at the moment.
warpack.net
--------------------------------------------------------------------------------
Return to merchant and try a different payment method
Error Message
We're sorry, but we can't send your payment right now
Return to merchant and try a different payment method
We are not able to process your payment using your PayPal account at this time. Please return to the merchant's website and try using a different payment method (if available).
PayPal. The safer, easier way to pay. For more information, read our User Agreement and Privacy Policy.
Sherman thanks for help so far. I have used the same account every time I have placed the order with you guys, and yes its a business account. Im in the USA as well.
Sherman do you think paypal is blocking payments form some countries going to you guys? Did they say why mine is getting blocked and saying its a high risk transaction?
PayPal will force us to raise the status of the business account.
It was 18.04.2015.
According to the laws of the Russian Federation is now our account can not receive payments from the same business accounts.
About the high-risk transactions while no information. Most likely it is the policy in your country PayPal because PayPal payments, we continue to come.
That is the problem started after 04/18/2015.
After raising the status of our account.
What alternative payment systems convenient for you, we can use?
So your saying paypal will no longer work for us? I tried some of the others but some want me to take a picture or my credit card and passport in my hand to set up a account. No way am I doing that. Ill look around for other ways to send money but the hard part is going from USA to Russia.
https://squareup.com/ maybe?
Cmon Sherman - finally you accept this is not on our end - as I requested a week ago - please send me a paypal request direct and lets see if that works - you are at risk of losing many loyal customers !!!!
You have my business if you can send a invoice
taffytime I got it to work. When it takes you to paypal dont login with your paypal account and use a credit card thats not on file with paypal.
pay pal not working
nickjones is correct, if you use a credit card not attached to your account it will let you make the payment, good catch nickjones.
Yes you appear correct BUT I have just paid and had the $12 deducted from my cc BUT Warpack tells me that the code is no longer used .............grrrrrrrrrrrrrrr...theis is realypoorer - WARPACK please advise as you now have my $$ but I still have no current key...
Цитата: taffytime от 29.04.2015 06:33:19
Yes you appear correct BUT I have just paid and had the $12 deducted from my cc BUT Warpack tells me that the code is no longer used .............grrrrrrrrrrrrrrr...theis is realypoorer - WARPACK please advise as you now have my $$ but I still have no current key...
Blatant lie.